Important Information
Policies
To help make your stay at Sky Pavilion in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple house rules keep arrivals and shared spaces predictable.
The policies at Sky Pavilion Kandy cover arrivals, children, pets, smoking, parties, payments, and cancellation terms. The outdoor pool, restaurant, Wi-Fi, parking, and transport services form part of the wider amenities, while each room remains subject to its stated occupancy, bedding, view, and access conditions.
- Check-In and Check-Out
Check-in begins at 2:00 PM, and guests are asked to provide their expected arrival time in advance. Check-out is by 11:00 AM. There is no stated minimum age requirement for check-in.
- Children and Bedding
Children older than one year are welcome. Guests aged 13 and above are treated as adults for occupancy purposes. Cribs and extra beds are not available, so existing bedding should be matched carefully to the traveling party.
- Pet, Smoking, and Party Policies
Pets are not permitted. Smoking is prohibited at the property, and parties or similar events are also not allowed.
- Payment and Cancellation
Visa, Mastercard, and cash are listed as accepted payment methods. Cancellation and prepayment conditions vary according to the selected accommodation and rate, so the reservation-specific terms should be reviewed before confirmation.
- Parking and Accessibility
Free private parking is available on-site. Current information states that upper floors are accessed by stairs and that the elevator is under renovation, so travelers requiring step-free access should confirm suitable accommodation before booking.